REFUND POLICY

1. GENERAL POLICY

At Spinners Laundry and Dry Cleaning Service L.L.C, customer satisfaction is our top priority. We strive to ensure all laundry and dry-cleaning services meet the highest standards of quality and timeliness. However, in certain cases, customers may be eligible for a refund or service adjustment as described below.

2. ORDER CANCELLATION AND REFUND ELIGIBILITY

• Customers may cancel an order before the pickup is completed by our delivery agent.
• Once the pickup is marked as completed, the order is considered in process and cannot be cancelled or refunded.
• If an order is cancelled within the eligible period, any prepaid amount will be refunded to the original payment method or to the customer's Spinners wallet, based on the mode of payment.

3. REFUND METHOD

• Refunds for payments made via wallet will be instantly credited to the wallet.
• Refunds for payments made via card or online gateway will be returned to the same account within 2 working days.
• Wallet balance can be used for future orders placed through the Spinners mobile application or website.
• Wallet balances are non-transferable and cannot be converted into cash or withdrawn to a bank account.
• No manual refunds will be issued by store or admin personnel.

4. REFUND PROCESSING TIMELINE

• The refund will appear in your account depending on your bank or payment provider's processing time.
• All refund transactions will reflect under the Wallet Transactions or Order History section of your account, with reference details (e.g., "Refund for Cancelled Order #[Order ID]").

5. PARTIAL PAYMENTS AND WALLET USAGE

• If a customer paid partially using wallet funds and the remaining amount via Cash on Delivery (COD), only the wallet-paid portion will be refunded.
• For fully prepaid orders (wallet or payment gateway), the entire amount will be refunded.

6. STORE/COMPANY-INITIATED CANCELLATIONS

In cases where an order must be cancelled by Spinners Laundry (e.g., due to service unavailability or operational issues), the full prepaid amount will be refunded to the customer via the original payment method or wallet, within 2 working days.

7. DAMAGED OR LOST ITEMS

• If any item is reported as damaged or lost during processing, compensation or refund will be reviewed on a case-by-case basis by our operations team.
• Refunds or credits, if applicable, will follow the same process as described above.